Hey everyone!
We've seen a lot of questions about PPL 2.0, especially around Gems, subscriptions, collaborations, and earning money.
We know some of the changes have been confusing, and we appreciate everyone who's taken the time to share feedback.
Here are answers to the questions we've been hearing most often.
Not all Gems expire. It depends on how you received them.
These Gems never expire:
These Gems have an expiration date:
The good news is that PPL automatically uses your soonest-expiring Gems first.
You can use your old Gems to create videos, unlock episodes, gift characters, or pay for Pro and Studio.
We also discovered a bug that caused some Gems to disappear when accounts were merged. If this happened to you, please contact us so we can help restore them.
This was a bug, and we've fixed it!
Gems you had before PPL 2.0 can now be used to send gifts to characters.
If you're still seeing an error, please let us know so we can look into it.
This is one of the features we're most excited about!
When people enjoy your stories, they can support you by unlocking your episodes or sending gifts to your characters.
Every 1,000 eligible Gems your fans spend earns you $5.
For example:
Only eligible paid Gems generate cash earnings. Views and free Gems don't generate cash earnings.
Our goal is to give creators a real opportunity to earn money from the stories and characters they create.
Cash Out is coming soon!
Once it's available, you'll be able to withdraw your earnings to a US bank account.
The minimum withdrawal will be $25, and new earnings will have a 30-day waiting period.
We'll share more details as soon as Cash Out is live.
You can already use eligible Gems to pay for Pro or Studio. Just select Pay with Gems when choosing your plan.
Here are the current subscription prices:
| Plan | Monthly | Annual |
|---|---|---|
| Free | $0 | $0 |
| Pro | $19.99 | $191.99 |
| Studio | $99.99 | $959.99 |
Annual subscriptions save you approximately 20%.
This isn't a temporary promotion. It's our regular annual pricing.
We understand this concern, especially from creators living outside the US.
Our prices are set in US dollars, and Apple converts them into local currencies, including applicable taxes.
We know that the same subscription can feel much more expensive depending on where you live.
We're listening to your feedback and will keep it in mind as we improve our pricing.
For now, you can still create videos for free, and Gem packs start at $4.99.
AI video generation is expensive, and we need to balance giving everyone access with keeping PPL sustainable.
Here's what you currently get:
Free
Pro
If a video fails to generate, it won't count toward your daily limit.
We know some of you would love higher limits, and we hear you.
Yes! Collaborations are still part of PPL.
Here's how many other characters you can include in a scene:
Your own character is included in addition to those numbers.
You can find characters available for collaborations through the character picker.
No. Everything you've created stays with you!
Your characters, videos, series, and other assets won't be deleted if your subscription ends.
Your account simply returns to the Free plan's creation limits.
You can keep using your existing characters. You just won't be able to create additional characters beyond the Free plan's limit.
If a video fails to generate, you won't be charged Gems, and it won't count toward your daily limit.
If a video finishes but doesn't follow your prompt correctly, it currently still counts as a completed generation.
We know how frustrating it can be when a video doesn't turn out the way you imagined.
If your Gems appear to be stuck after a failed generation, please contact support so we can help.
Yes!
You can use free Gems, including Gems carried over from before PPL 2.0, to unlock episodes.
If you're having trouble unlocking an episode, please send us the series name and a screenshot of the error.
We'll take a look.
We know PPL 2.0 is a big change, and we know we haven't gotten everything right.
We're building something new, and that means we're learning along the way.
Our goal is to create a platform where anyone can bring their imagination to life, build an audience, and eventually earn real money doing something they love.
But we also need to make sure PPL can grow and be here for the long run.
Your feedback genuinely matters. We're reading it, discussing it, fixing bugs, and working to make PPL better every day.
Thank you for sticking with us, sharing your ideas, and being part of this community.
We're just getting started. 💜
The PPL Team